In Saudi Arabia, STC provides a useful service for prepaid users called KMMEL or emergency load. This service lets Sawa customers borrow mobile credit when their balance is empty.
This change helps users stay connected during emergencies. Like missed calls, urgent messages or travel needs.
KMMEL Emergency Load Service
✅ Benefits:
- Available to all Sawa customers
- You get an extra balance of 5.50 SR when your credit hits zero
- This extra balance can be used for calls and most Sawa services, but not for paid subscriptions or credit transfers
- It will be automatically Deduct from your next recharge or credit transfer
💡 For Example:
If your balance goes to -3 SR and you add 10 SR, STC will take 3 SR to pay off the debt. You will then have 7 SR left in your account.
How to Get Sawa Emergency Load Via KMMEL Service
It is official service offered by STC to get emergency load.
To Activate:
- Send “1055” to 900
You will get a message confirming that you are subscribed to the KMMEL service.
From now on, when your balance reach zero, you will automatically receive 5.50 SR in credit.
How to deactivate
To Stop Using Sawa Emergency Load from the KMMEL service:
- Send “1056” to 900
- You’ll receive a confirmation that the service has been deactivated.
| Action | Code | To |
|---|---|---|
| ✅ Activate | Send 1055 | to 900 |
| 📊 Check Balance | Dial *166# | on your phone |
| ❌ Deactivate | Send 1056 | to 900 |
Need Help
If you face any issues activating or using the service:
- Call STC Helpline: 900 (from your STC SIM)
- Or visit: STC Contact Us
Final Thoughts
The KMMEL service provided by STC is much better than the old manual way. It makes things easier with automatic credit top-ups and gives a little extra (5.50 SR instead of 5 SR). Whether you have an emergency or just need more balance, this service keeps you connected.
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