Introduction: Cancel SIM Cards
Did you know someone might have registered SIM cards under your Iqama without your permission? This is a common problem in Saudi Arabia that can cause serious issues. Don’t worry – we’ll show you exactly how to cancel these unwanted SIM cards quickly and easily.
Why This Matters: The Hidden Danger
Having unknown SIM cards registered under your Iqama can lead to:
- Financial responsibility for bills you didn’t create
- Identity theft and fraud risks
- Legal problems if the SIM is used for illegal activities
- Credit score damage from unpaid bills
- Blocked services when applying for new connections
Important: Check your Iqama regularly for unauthorized SIM registrations. It’s your legal responsibility to monitor and control what’s registered under your name.
Check How Many SIMs Are Registered Under Your Iqama
Before taking action, find out how many SIM cards are registered under your name. Here is the Step by Step guide for Check the sim cards.
3 Ways to Cancel Unwanted SIM Cards
Method 1: Call the Helpline (Fastest Way)
This is the easiest and quickest method. Here are the official helpline numbers for all major Saudi telecom companies:
| Company | Short Number | Full Number |
|---|---|---|
| STC | 900 | 011-455-5555 |
| Mobily | 1100 | 0560101100 |
| Zain | 959 | 059-0000959 |
| Friendi | 166000 | 057-1166000 |
| Virgin Mobile | 1789 | – |
| Lebara | 1755 | 057-6001755 |
📞 What to Say: “I want to cancel SIM card number [SIM NUMBER] registered under my Iqama [YOUR IQAMA NUMBER] without my permission.”
Information You’ll Need:
- Your Iqama number
- The SIM card number you want to cancel
- Your full name as it appears on Iqama
Method 2: Visit a Store (Most Reliable)
Sometimes visiting in person gets faster results. Here’s how:
What to Bring:
- Original Iqama (required)
- Passport copy (backup ID)
- List of SIM numbers you want to cancel
- Written complaint (optional but helpful)
Store Locations:
- STC Stores: See on Map
- Mobily Stores: See on Map
- Zain Stores: See on Map
Pro Tip: Visit during off-peak hours (10 AM – 2 PM) to avoid long waiting times.
What to Expect:
- Take a queue number
- Explain your situation to customer service
- Show your Iqama and provide SIM details
- Get a reference number for your request
- Ask for estimated resolution time
Method 3: File Online Complaint with CITC (When Others Fail)
If the telecom companies don’t help you, escalate to CITC (Communications and Information Technology Commission). This is the government regulator that can force companies to act.
✅ Step-by-Step CITC Complaint Process:
Step 1: Prepare Your Information
- Iqama number
- SIM card numbers to cancel
- Ticket number from telecom company (if you called them first)
- Details of your complaint
Step 2: Access CITC Website
- Go to the official CITC website
- Click the “Start Service” button
Step 3: Login Process
- Enter your Iqama Number
- Complete Nafath verification on your phone
- Wait for approval confirmation
Step 4: Fill Out Complaint Form
- Select the mobile company (STC, Mobily, Zain, etc.)
- Was the ticket presented to the service provider? Select “Yes”
- Ticket on behalf of someone? Select “No”
- Type of Client: Select “Individual”
- Select your Mobile Number (your actual number, not the one you’re canceling)
- Enter the ticket number you received from the mobile company
- Select the type of Ticket: Choose “Unauthorized Registration” or “Billing Dispute”
- Describe the details: Write clearly what happened and what you want
Example:
“A SIM card is registered under my Iqama without my knowledge. I have contacted the company but no action has been taken. Please de-register it immediately.”
Step 5: Submit and Follow Up
- Click the “Submit” button
- Save your CITC complaint reference number
- Check status regularly on CITC website
- CITC usually resolves complaints within 14 working days
What Happens After You File a Complaint
Timeline Expectations:
- Helpline cancellation: 24-48 hours
- Store visit cancellation: Same day to 3 days
- CITC complaint: 7-14 working days
Follow-Up Steps:
- Get confirmation: Always ask for written confirmation of cancellation
- Check your Iqama again: Verify the SIM is removed from your account
- Monitor bills: Make sure you’re not charged after cancellation
- Keep records: Save all reference numbers and confirmation messages
Frequently Asked Questions
Q: How long does SIM cancellation take
A: Usually 24-48 hours for helpline requests, immediate for store visits.
Q: Will I be charged cancellation fees
A: No fees for canceling unauthorized registrations.
Q: Can I cancel someone else’s SIM registered on my Iqama
A: Yes, you have the right to cancel ANY SIM registered under your Iqama.
Q: What if the SIM was registered years ago
A: Time doesn’t matter – you can still cancel old unauthorized registrations.
Q: Do I need to pay outstanding bills for unauthorized SIMs
A: No, you’re not responsible for bills from unauthorized registrations.
Q: Can I prevent future unauthorized registrations
A: Monitor your Iqama regularly and protect your personal documents.
Conclusion
Unauthorized SIM card registrations are a serious problem, but you have multiple ways to fix it. Start with helpline calls for quick results, visit stores if needed, and use CITC complaints as your final weapon.
Remember: It’s YOUR Iqama, and YOU control what gets registered under it. Don’t let anyone tell you otherwise.
Take action today – every day you wait is another day someone might be using services in your name.
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- Simple Steps to Check How Many Sim on My Iqama
